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- What should I do if an item shipped to me is damaged or faulty?
- Can I return the defective or not-as-described items?
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Do I need to pay for the shipping costs to return?
Q: Do I need to pay for the shipping costs to return my defective item to you for repair?
For significantly not-as-described items shipped to buyers, Bulk-Ordering will reimburse buyers' reasonable shipping cost for returning items using regular post office airmail.
For defective products, customer is responsible for the return shipping cost to Bulk-Ordering and Bulk-Ordering is responsible for the shipping cost back to the customer.
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